Frequently Asked Questions

Everything you need to know about shopping with TeamSG

What are your shipping rates and delivery times?

We offer standard shipping across Singapore for a flat rate of $5, with free delivery on orders over $50. Standard delivery typically takes 2-4 business days.

How do I track my order once it has been placed?

Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to our courier partner's portal.

What is TeamSG's return and exchange policy?

We accept returns and exchanges within 14 days of receipt, provided the items are in their original packaging and unused condition. Please contact our support team to initiate the process.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local mobile payment options including PayNow and GrabPay.

Are the products on TeamSG authentic?

Absolutely. We source all our products directly from authorized distributors and reputable manufacturers to ensure 100% authenticity for every item in our store.

Can I modify or cancel my order after it has been confirmed?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order may have already been processed for shipping and cannot be changed.